Troubleshooting notification and branding issues

Having trouble with email notifications or profile branding in Calendly? Follow these steps to fix common problems and keep your scheduling experience smooth.

Calendar invite notifications are coming from the wrong email

If your invitees are seeing calendar invites from an outdated email address, you’re likely still using the connected calendar method for notifications.

To fix this:

• Update your connected calendar to the new email address, or
• Switch to email confirmations instead of calendar invites. These come from notifications@calendly.com.

Learn how to update your calendar connection

Learn how to change notification types

Updated logo or profile picture isn’t showing

This usually happens when updates are made in the wrong place or don’t sync with event types.

For personal and shared event types:

1. Go to Settings
• Profile image: Go to Profile and select Update next to the profile picture.
• Logo: Go to Branding and select Update.

For team event types:

1. Go to the Scheduling page.
2. Open the My Calendly dropdown and select your team.
3. Select the three dots in the top-right corner.
4. Choose Edit Team.
5. Under Team Avatar, upload your image.
6. Select Save.

Changes may take a few minutes to appear.

Login email is incorrect or outdated

To manage your Calendly login email or update your login method:
How to update your login preferences

Scheduling link is still using old email or name

If your link still shows your old email or name, you can change it by updating your personal scheduling link.

How to customize your scheduling page links